What is a Managed Service Provider?

Before we dive into their differences, let us go over the basics.

Managed Service Provider (MSP) is a company that remotely manages an array of IT services for its customers. They offer remote monitoring, management, and maintenance of their customers’ IT infrastructure. MSPs are known for their proactive approach to protecting their customers’ technical issues before they escalate. MSPs typically provide long-term partnerships with their customers. It can be an annual, multi-year, or monthly period.  

In fact, companies, particularly small to medium-sized businesses, these days rely on MSPs, and here are the reasons why. 

Managed Service Provider:

• Provides 24/7 availability
• Has a wide array of IT services
• Has a broader skill base
• Problems are found before they can cause issues
• Convenience
• Has multiple IT experts – different knowledge from different industries
• Provides continual upgrades
• Cost effectivity
• Provides strong Internet security
• Gives you more time for productivity
• Enables you to focus on your business

Conclusion

According to Impact, the Break-fix model for IT services is dying. This has turned irrelevant for businesses. It would affect the employee’s performance. A non-failing, reliable and well-maintained IT infrastructure is what the businesses need today.

Compared to the traditional break-fix method which is a reactive approach, MSPs have a proactive approach.

Instead of having downtimes in finding the best IT guy in the town or troubleshooting technical issues, MSPs provide their customers more time for productivity by eliminating the issues before they escalate.

Sometimes, an IT guy needs another IT specialist in order to fix the issue. This could be more costly than the preventative maintenance of MSP because they have multiple IT experts from different industries.  

MSP undeniably brings satisfaction to their customers, but customers should always be careful about the agreement in order to avoid pitfalls. 

If you have questions about MSP, feel free to message us.